Refund policy

Returns & Exchanges

We gladly accept returns for store credit or exchanges only. Returns must be received within 14 business days of the date your order was delivered.

  • All regular-priced items are eligible for store credit or exchange only.
  • All sale, clearance, discounted, personalized/custom items, earrings, necklaces, hats, and gift cards are final sale and cannot be returned or exchanged.
  • Returned items must be in new, unworn, unwashed condition with original tags attached (if applicable).
  • Customers are responsible for all return and exchange shipping costs.

Please mail returns to:

Cactus Valley Boutique
6214 C 46 St
Olds, AB T4H 1M6

Please include a note with:

  • Your order number
  • Your first and last name
  • Whether you are requesting a store credit or an exchange
  • If exchanging, the item, size, and/or color you would like instead

Returns received without this information may delay processing.

Once your return has been received and inspected, your store credit will be issued via email as a digital gift card.

Shipping:

Cactus Valley Boutique is not responsible for lost, stolen, delayed, or damaged packages once they have been handed over to the shipping carrier. If you purchase additional shipping insurance, we are happy to assist you with filing a claim.

Sizing:

Unless otherwise stated, our CVB Branded graphic T-shirts, crewnecks, hoodies, and sweatshirts feature a unisex fit. We recommend reviewing the sizing information on each product page before placing your order, boutique clothing fits true to size. Size charts are provided with items if the supplier provides them.

Garment Care:

We are not responsible for damage to DTF-printed garments caused by improper washing or care. Please follow the care instructions included with your order or listed on our website to help keep your apparel looking its best.

Product Photos:

We do our best to accurately represent our products. However, colors may vary slightly due to lighting, editing, and differences in phone, tablet, or computer screen settings.

Order Cancellations:

Orders begin processing quickly to ensure fast shipping. Because of this, we cannot guarantee order cancellations or changes after an order has been placed. If you need assistance, please contact us as soon as possible, and we’ll do our best to help.

Incorrect Items:

If your order arrives and you receive the wrong item, please contact us within 5 business days of delivery with your order number and clear photos of the issue. We’ll work with you to make it right as quickly as possible.